Payment Information
Accepted Payment Methods
We accept major credit and debit cards through Lightspeed Payments. All transactions are processed securely.
We do not store or have access to full payment details.
Payment Timing
Orders are charged at the time of purchase. Orders will not be processed or shipped until payment is successfully completed.
Payment Issues
If a payment is declined or flagged for review, the order may be delayed or canceled. Please contact us if you experience issues during checkout.
Contact Information
For questions regarding shipping, payments, or orders, please contact us:
Email: kokomogifts@gmail.com
Phone: 970-968-2327
Shipping Locations
We currently ship orders within the United States only. International shipping is not available at this time.
Shipping Carrier
All orders are shipped via USPS.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
We aim to keep shipping rates fair and reflective of USPS shipping costs.
Order Processing Time
Orders are typically processed within 1–3 business days. During peak seasonal periods or holidays, processing times may be longer.
Once your order ships, tracking information will be provided when available.
Delivery Times
Delivery times vary depending on USPS service levels and destination. Kokomo Gifts is not responsible for delays caused by USPS, weather conditions, or incorrect shipping information provided at checkout.
Lost or Delayed Packages
If a package appears lost or significantly delayed, please contact us. We will assist with USPS inquiries or claims when applicable.
