Shipping
We currently ship within the United States.
Orders are typically processed within 1–3 business days. During peak seasonal periods, processing times may be slightly longer.
Shipping rates are calculated at checkout based on order size, weight, and destination. Once an order has shipped, tracking information will be provided when available.
We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.
Payments
We accept major credit and debit cards through Lightspeed Payments. All payments are processed securely. We do not store credit card information.
Orders are charged at the time of purchase.
Return Policy
We understand that situations vary, and returns are handled on a case-by-case basis.
If you have a concern about your order, please contact us and we’ll do our best to help.
Email: kokomogifts@gmail.com
Phone: 970-968-2327
Please reach out within a reasonable time after delivery and include your order number and a brief description of the issue. Photos may be requested for damaged or incorrect items.
Refunds, exchanges, or store credit—if approved—will be issued at our discretion and processed to the original payment method whenever possible.
Original shipping charges are non-refundable unless the issue was due to an error on our part.
